CTArchitect

Introduction

MI4C CTArchitect is our - in-house developed - all-in-one solution to automate all telephony activities, ranging from handling inbound & outbound call traffic, setting up remote sites or homeworkers, towards monitoring modules, building a completely new telephony infrastructure or integration within an existing PBX infrastructure or scripting tools, and so on. All of this combined with both ISDN and VoIP technology, and a very open structure architecture, makes CTArchitect one of the most complete, flexible and powerful solutions on the market.

Thousands of contact centre agents all over the world use CTArchitect on a daily base for all their activities to improve communication with customers, reduce operational expenses, provide flexible follow up on ongoing activities, and so on.


Learn more about CTArchitect and read on about it's inbound-, outbound-, call blending- and monitoring functionality, or the platform's architecture.