Monitoring
See-in, listen-in, messaging and recording| MI4C CTArchitect supervisor makes it possible for the contact centre manager to follow ongoing activities regardless of their physical location. Inbound and outbound activities can easily be monitored through a set of options, such as see-in (view the agent computer screen from distance), listen-in (from wherever you are), recordings (whole or partial conversation recording), statistics & reports (directly from an open SQL environment or by means of Crystal Reports technology), and so on. Next to that, messaging functionality is included for an easy communication between agents and supervisors, and different alarms can be triggered per agent. |
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If all this sounds interesting to you, do not hesitate to check out how we implemented this at some of our clients or contact our sales department for a demonstration.
Read on about possible setup possibilities