Inbound
Manage and automate your incoming contacts| CTDesign, our powerful integrated IVR-toolkit (Interactive Voice Response) makes it extremely easy to build your own self service application as well as connect these with other applications thanks to a flexible database connectivity engine, VB Script integration, multiple language support, automated e-mail sending, and even state-of-the-art text-to-speech technology... all handled within an online adaptable environment. Ask your contacts to leave a voice message while they are queued and avoid annoyance, and guide the right contact towards the most suited agent by means of a flexible skill based routing engine. Once an agent becomes available, he or she receives the contact by phone, together with all the contact parameters. These parameters can be made visible by means of a simple pop-up window, but they can also be integrated into any 3rd application by means of our agent API. |
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If all this sounds interesting to you, do not hesitate to check out how we implemented this at some of our clients or contact our sales department for a demonstration.
Read on about outbound functionality