Call blending & Software integration

Call blending

Call blending enables contact centre agents to work not only on several inbound jobs, but also on a mix between inbound and outbound campaigns. The system determines whether an agent’s next contact will be inbound or outbound, based on different parameters set per inbound campaign.


Integration with 3rd party software

3rd party integration within the CTArchitect environment is easy to realise, thanks to standardized technologies such as ActiveX(OCX) of VBScript controls. Our flexible approach allows you to integrate our modern telephony infrastructure with your existing business processes and applications.



If all this sounds interesting to you, do not hesitate to check out how we implemented this at some of our clients or contact our sales department for a demonstration.

Read on about monitoring options